Erin Maltman’s Career Story
Manager, Customer Success – Ownly
This series features the professional journeys of a wide range of individuals across Canada’s real estate development industry. Often, these stories highlight how rewarding careers in real estate development are the result of following your interests, fostering personal and professional networks, and keeping an open mind about what a career in real estate development might be.
Meet Erin Maltman – Manager, Customer Success – Ownly.
How did you get started in your career?
My career began in retail management, where I discovered how much I loved leading teams and helping people grow. Over the years, that passion evolved into a focus on customer experience leadership. I find real fulfillment in connecting people, process, and purpose to deliver exceptional results.
What inspired you to pursue this career path?
Over time, I realized what I was really passionate about wasn’t just retail, it was people and performance. That realization became the thread that carried me forward. When the opportunity came to move into SaaS, I took a leap. It wasn’t an easy transition, I went from managing a store floor to learning about platforms, data, and onboarding processes. But what surprised me was how transferable my skills were. Leadership, empathy, communication, and delivering results. Those things matter everywhere.
Tell us about a project or achievement you are most proud of.
One of my proudest moments in my current role has been helping transform how homebuilders connect with their buyers through technology. I’ve worked closely with multiple builder partners to enhance their online reservation experience, making it easier for homebuyers to take the next step with confidence and for sales teams to work more efficiently. Seeing the measurable impact of that work, from stronger lead capture to faster home sales, has been incredibly rewarding.
Who has influenced your career the most?
The people who’ve influenced me most are the ones I work alongside every day, colleagues and customers alike. I’m constantly learning from their perspectives, creativity, and resilience. They remind me that great work happens through collaboration and that leadership isn’t about having all the answers. It’s about staying curious and growing together.
Do you belong to any association groups, and if so, do you volunteer?
I’m part of two professional groups: the CITI (Careers in Innovation and Technology) Calgary Chapter and the YYC Customer Success Meetup group. I’ve had the opportunity to participate as a panelist with the YYC Meetup twice, sharing insights about the challenges and rewards of working in Customer Success. While I’m not as active in the CITI group as I’d like to be, I’ve built meaningful connections and attended several seminars to continue my own career growth.
What advice would you give to someone starting out in the field?
Be curious and adaptable. Learn to see challenges as data points, not roadblocks. Whether you’re in retail, tech, or anything in between, success often comes from mastering communication, staying accountable, and investing in relationships. Make every interaction a learning experience and get comfortable with not being the expert. Taking ownership of your growth and development will never steer you wrong.
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